Shipping policy

Last updated: August 22, 2026

Product Shipping

Eligible products from the Émotions collection are prepared and shipped directly by LakaMark in Canada.

Other products available through our store may be manufactured or shipped by our suppliers or from different production facilities located in Canada or outside Canada.

Depending on the product's origin and destination, customs duties, import taxes, or other additional charges may apply. When applicable, these charges are the customer's responsibility.

Please carefully review the product description before making a purchase to ensure that you are aware of any specific information that may apply to the product.

Shipping Address

Once your order has been confirmed and payment has been completed, it is your responsibility to ensure that the information provided at checkout is accurate and complete, including:

  • first and last name;
  • street number and address;
  • city, province, and postal code;
  • country;
  • phone number.

We cannot be held responsible for address errors, incomplete information, or undeliverable packages when these issues result from incorrect information provided at checkout.

Delivery Times

Delivery times are estimates and are not guaranteed. Several factors beyond our control may affect preparation, shipping, and delivery times, including:

  • high production demand from our suppliers;
  • holiday periods and statutory holidays;
  • weather conditions;
  • carrier delays;
  • customs or import processing delays.

Certain periods, including Christmas, Canada Day, and Quebec's National Holiday (Saint-Jean-Baptiste), may result in additional delays.

Delivery times may also vary depending on the product, particularly when an order contains both products from the Émotions collection and products manufactured or shipped by a supplier.

Shipping Costs

Shipping costs are calculated based on the shipping address, the products ordered, and the shipping method available or selected at checkout.

Rates may vary depending on the selected service, including:

  • standard shipping;
  • expedited or priority shipping, when available.

Applicable shipping charges are displayed at checkout before the order is confirmed.

Separate Shipments

A single order may contain products shipped from different locations.

For example, an order containing a product from the Émotions collection and a product manufactured or shipped by one of our suppliers may be sent in multiple packages.

Packages may arrive on different dates. When tracking is available, multiple tracking numbers may also be provided for the same order.