Refund policy
Last updated: August 22, 2026
We have a 30-day return policy. You have 30 days from the date your item is delivered to submit a return request.
For any return, refund, exchange, or replacement request, please contact LakaMark directly through our contact form. All requests must comply with the terms of this policy and include the information required for us to process them.
When a return is approved, LakaMark covers the return shipping costs. No restocking fees are charged.
This policy applies to eligible products sold through our online store, including eligible products from the Émotions collection, as well as eligible products purchased at our Pop-Up events.
Return Conditions
To be eligible for a return:
- the item must be in the same condition as when you received it;
- it must not have been worn or used;
- tags must still be attached, when applicable;
- the original packaging must be retained, when applicable;
- proof of purchase or a receipt is required.
Items returned without a prior return request will not be accepted.
If your request is approved, we will provide you with the necessary return instructions.
No item should be returned before you have received these instructions.
Damaged or Defective Products and Order Errors
Please inspect your order upon delivery.
If an item is defective or damaged, or if you receive an item different from the one you ordered, please contact us promptly so that we can assess the situation and determine an appropriate solution.
Depending on the circumstances, the solution may include a replacement, exchange, or refund.
Products Manufactured or Shipped by Our Suppliers
Some products available through our store may be manufactured, prepared, or shipped by our suppliers and production partners, including Printful, Factory, and Arseno.
For these products, all return, refund, exchange, or replacement requests must be submitted directly to LakaMark through our contact form.
LakaMark remains your point of contact. You do not need to contact the supplier or production partner that manufactured or shipped your product.
When necessary, we will communicate with the appropriate supplier and take the required steps to assess your request and determine the applicable solution in accordance with this policy.
Procedures may vary depending on the product, supplier, and nature of the request. We will provide you with the appropriate instructions after reviewing your request.
Émotions Collection and Pop-Up Events
Requests concerning eligible products from the Émotions collection are handled directly by LakaMark in accordance with the terms of this policy.
This policy also applies to eligible products purchased at our Pop-Up events, provided that proof of purchase or a receipt is presented.
Non-Returnable Items and Final Sale
Certain items cannot be returned, including:
- personalized or custom-made products;
- gift cards;
- items clearly identified as final sale;
- personal care products;
- perishable products;
- hazardous or flammable products.
An item being on sale does not automatically make it a final-sale item. When a product or collection is sold as final sale, this condition will be clearly indicated.
Please contact us before purchasing if you have any questions about whether a specific product is eligible for return.
Exchanges and Replacements
If you would like to request an exchange or replacement, please contact LakaMark first.
We will assess your request based on the product concerned and the circumstances.
When a product comes from one of our suppliers or production partners, we will handle the necessary steps with that supplier ourselves.
For products from the Émotions collection and eligible products sold at Pop-Up events, requests are handled directly by our team.
No product should be returned without authorization.
Return Shipping Costs
When a return request is approved in accordance with this policy, return shipping is free for the customer.
LakaMark will provide the necessary instructions for returning the item.
No restocking fees are charged.
Refunds
We will notify you once the returned item has been received and inspected and will confirm whether your refund has been approved.
If approved, the refund will automatically be issued to your original payment method.
Refund processing may take up to 10 business days. Your financial institution or card issuer may require additional time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us through our contact form.
Sales Taxes
Applicable taxes, including GST, QST, or other applicable Canadian taxes, are calculated at checkout in accordance with the tax rules applicable to the order.